Privacy Policy

Last updated: 4 October 2026

Team Balance respects your privacy and is committed to protecting the personal information entrusted to us. This policy explains how we handle personal information when you visit our website, contact us, use our services, submit an enquiry, or apply for an opportunity.

1. Who we are

Team Balance provides professional accounting, human resources and recruitment services to businesses and professionals. For privacy-related questions, please contact us at info@teambalance.co.za.

2. Information we may collect

Depending on how you interact with us, we may collect information such as:

• name, contact details and business details;
• information supplied through enquiries, consultations and correspondence;
• employment and professional information;
• recruitment application information, including qualifications, work history, references and other information relevant to an opportunity;
• documents submitted as part of a recruitment application, such as a CV, qualifications and supporting certificates;
• technical information such as IP address, browser type, device information and website usage data where collected through website technologies or analytics.

3. How we use personal information

We may use personal information to:

• respond to enquiries and provide requested services;
• assess and manage recruitment applications;
• match candidates with suitable employment opportunities;
• communicate with candidates, clients, employers and service providers;
• provide, administer and improve our services and website;
• maintain business records and meet applicable legal, regulatory and contractual obligations;
• protect our website, systems, business and users against fraud, abuse or security threats; and
• send relevant communications where permitted and where appropriate consent or another lawful basis exists.

4. Recruitment information

Recruitment applications can contain sensitive and important personal information. We use application information for recruitment and related administrative purposes, including assessing suitability, communicating with candidates, presenting suitable candidates to prospective employers, and progressing applications where appropriate.

We do not guarantee employment or placement merely because an application is submitted or a candidate passes an initial screening stage.

5. Sharing personal information

We may share relevant personal information with clients, prospective employers, professional advisers, technology providers, service providers and other parties where this is necessary for the purpose for which the information was collected, where authorised by you, or where otherwise permitted or required by law.

We aim to limit information shared to what is reasonably necessary for the relevant purpose.

6. International recruitment and transfers

Some recruitment opportunities may involve employers, service providers or other parties outside South Africa. Where personal information is transferred across borders, Team Balance will seek to do so in accordance with applicable privacy and data-protection requirements.

7. Cookies and analytics

Our website may use cookies, analytics tools or similar technologies to understand website usage, improve functionality and measure marketing performance. We will update this policy if additional tracking technologies are introduced that materially change how personal information is processed.

8. Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction. No website or electronic transmission can be guaranteed to be completely secure.

9. Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to manage an ongoing relationship, to meet legal or regulatory requirements, to resolve disputes, or for legitimate business record-keeping purposes.

10. Your rights

Subject to applicable law, you may have rights relating to your personal information, including the right to request access to information we hold about you, request correction of inaccurate information, object to or restrict certain processing, or request deletion where applicable.

You may contact us at info@teambalance.co.za to make a privacy-related request. We may need to verify your identity before processing the request.

11. Direct marketing

Where we send direct marketing communications, we will do so in accordance with applicable law. You may request that we stop sending marketing communications to you.

12. Children

Our services are intended for businesses and adults. We do not knowingly collect personal information from children through this website without appropriate authorisation.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements. The updated version will be published on this page with a revised date.

14. Contact us

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, contact Team Balance at info@teambalance.co.za.